At Her Sense, we want you to feel confident and satisfied with every purchase you make through our website. While we take every possible care to ensure that your order reaches you in perfect condition, we understand that there may be occasions when a product needs to be returned or exchanged.

This policy explains the circumstances under which returns, exchanges, refunds, and cancellations can be requested.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from the item you ordered, please notify us as soon as possible after delivery.

Once the issue is verified, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund, depending on the nature of the issue and product availability.

For damaged, defective, or incorrect products, please ensure that:

• The issue is reported within 7 days of delivery.
• The product is returned in its original packaging.
• All original tags, labels and accessories are intact.
• The product is unused, unwashed, unstitched and unaltered, wherever applicable.
• Clear photographs or a video showing the issue are shared with our support team when requested.
• The original invoice, receipt, or other proof of purchase is retained.
• Your Order ID and return shipment tracking details are provided to help us process the request efficiently.

Products that have been worn, washed, altered, stitched, damaged after delivery, or otherwise modified may not qualify for a return or exchange.

Exchange Policy

We understand that choosing the right colour, size, or style online is not always easy. Her Sense may offer an exchange for eligible products where you are not satisfied with the size, colour, appearance, or other applicable product-related concerns.

Exchange requests must be raised within 7 days from the date of delivery.

To qualify for an exchange:

• The product must be unused and in its original condition.
• Original packaging, tags and labels must remain intact.
• The product must not have been washed, worn, stitched, altered, or otherwise modified.
• Proof of purchase must be available.
• The product must be returned within the applicable return period.
• The Order ID and return tracking details must be shared with us.

Exchange requests are subject to product availability. If the requested replacement is unavailable, we may provide an alternative resolution, where applicable.

Once the returned product reaches us, it will be inspected for compliance with the above conditions. An exchange will be processed only after the returned product has been successfully verified.

Products Not Eligible for Return or Exchange

For hygiene, customization, or product-specific reasons, certain products may not be eligible for return or exchange.

Products may also be rejected if they:

• Have been used, washed, worn, stitched, altered, or damaged after delivery.
• Are returned without their original tags or packaging.
• Are returned after the applicable return period.
• Show signs of misuse or improper handling.
• Do not match the product originally shipped by Her Sense.

If a particular product has special return or exchange conditions, those conditions will be communicated on the relevant product page.

Refund Policy

Where a refund is approved, the applicable refund amount will be processed after the returned product has been received and inspected by our team.

Approved refunds will generally be issued to the original payment method used for the purchase, subject to the payment gateway or banking system’s processing timelines.

Please allow approximately 3–7 business days after refund initiation for the amount to reflect in your account. Actual credit time may vary depending on your bank, card issuer, payment provider, or other financial institution.

Shipping or other charges, where applicable, may be treated separately depending on the reason for the return and the circumstances of the order.

Return Shipping

For products that are damaged, defective, or incorrectly delivered, please contact our customer support team before sending the product back.

For other eligible returns or exchanges, the applicable return shipping arrangements or charges will be communicated by our team at the time of approving the request.

Please do not send a product back without receiving prior confirmation from Her Sense. Returns sent without authorization may not be accepted or processed.

Order Cancellation Policy

An order may be cancelled within 24 hours of placing the order, provided that it has not already been processed or dispatched.

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, the order will be subject to the applicable return or exchange terms mentioned in this policy.

If you wish to cancel an order, please contact our customer support team as soon as possible with your Order ID.

How to Request a Return or Exchange

To initiate a return or exchange, please contact the Her Sense customer support team through our available support channels.

Please keep the following information ready:

• Order ID
• Name and contact details used for the order
• Reason for return or exchange
• Photographs or video of the product, where applicable
• Proof of purchase
• Return courier tracking details, if the product has already been shipped back

Our team will review your request and guide you through the next steps.

Contact Us

For assistance with returns, exchanges, refunds, or cancellations, please contact Her Sense:

Phone: +91 8129954729
WhatsApp: +91 8129954729
Email: connect@hersense.co.in

Our customer support team will be happy to assist you with your request.

Important Note

Her Sense reserves the right to assess the condition and eligibility of a product before approving a return, exchange, or refund. This policy is intended to ensure a fair and transparent process for both our customers and our business.

We appreciate your cooperation in following the return and exchange requirements & thank you for choosing Her Sense.