At Her Sense, we carefully prepare and pack every order before handing it over to our delivery partners. The following timelines apply to orders placed through our website.
Standard orders are generally processed and dispatched within 12–15 working days from the date of order confirmation.
Once your order has been dispatched, you will receive the relevant shipping or tracking details, where available.
Orders that require customization or alterations may require additional processing time.
This includes requests such as:
Customized orders are generally processed and dispatched within 15–20 working days from the date of order confirmation.
The above timelines refer to the processing and dispatch period. The actual delivery time may vary depending on the destination, courier service, weather conditions, holidays, or other circumstances beyond our control.
Customized products may take longer to process than standard orders. Once a customization request has been confirmed, changes or cancellations may not be possible.
If there is an unexpected delay with your order, our team will make reasonable efforts to keep you informed.
For any questions regarding your order or shipment, please contact Her Sense through our customer support channels.