Last Updated: 24 Sept 2026
Welcome to Her Sense. By accessing our website or purchasing products from us, you agree to follow and be bound by the Terms & Conditions outlined below. We recommend reading these terms carefully before placing an order.
By using the Her Sense website, you confirm that the information you provide is accurate and that you are legally permitted to use our Services.
If you are under 18 years of age, you should use the website with the involvement and supervision of a parent or legal guardian.
Her Sense reserves the right to modify, suspend, or discontinue any part of the website or update these Terms & Conditions when necessary.
We make every effort to ensure that product descriptions, images, prices, sizes, and other details displayed on our website are accurate.
However:
An order is considered confirmed only after successful payment and receipt of an order confirmation from Her Sense.
After placing an order, you will receive an order confirmation through the contact details provided during checkout.
Receipt of an order confirmation does not necessarily guarantee that the order will be fulfilled in every circumstance. In exceptional situations, such as pricing errors, stock discrepancies, payment issues, or suspected fraudulent activity, Her Sense may cancel or decline an order.
If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method, subject to the payment provider’s processing timelines.
All prices displayed on the Her Sense website are in Indian Rupees (₹) unless otherwise specified.
The applicable product price and other charges, if any, will be displayed during checkout before payment is completed.
Full payment is required at the time of placing an order unless an alternative payment option is specifically offered by Her Sense.
Payments are processed through authorized third-party payment service providers. Her Sense does not request or store sensitive payment credentials such as card PINs or OTPs through customer support channels.
Orders are processed and dispatched according to the shipping timelines mentioned on our website.
Standard orders are generally dispatched within 12–15 working days from order confirmation.
Orders involving approved customization or alterations may require additional processing time and are generally dispatched within 15–20 working days.
Actual delivery time may vary depending on the delivery location, courier service, weather, holidays, operational disruptions, or other circumstances beyond our reasonable control.
For more information, please refer to our Shipping Policy.
Returns, exchanges, and refunds are subject to the conditions specified in our Return & Refund Policy.
Customers are required to follow the applicable return period and product-condition requirements.
Products may not be eligible for return or exchange if they have been used, washed, worn, stitched, altered, damaged, or returned without the required tags or packaging.
For complete details, please refer to our Return, Refund & Exchange Policy.
Certain products may be offered with customization or alteration options.
Once a customization request has been confirmed and processing has started, cancellation, modification, return, or exchange may not be available unless specifically permitted by Her Sense.
Additional processing time may apply to customized orders.
We make reasonable efforts to display product colours, patterns, textures, and details as accurately as possible.
However, slight differences may occur due to:
Such minor differences may not be considered a product defect.
All content available on the Her Sense website, including but not limited to:
is owned by or licensed to Her Sense and is protected under applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially use any website content without prior written permission from Her Sense.
If you create an account or provide information while placing an order, you are responsible for ensuring that the information provided is accurate and up to date.
You are also responsible for keeping your account credentials confidential and should not share your password or login information with others.
Her Sense will not be responsible for losses resulting from unauthorized use of an account caused by the customer’s failure to protect their login credentials.
You agree not to use the Her Sense website for unlawful purposes or in a manner that may:
Her Sense reserves the right to restrict or terminate access where misuse of the website is identified.
Her Sense takes reasonable care in providing its website and products. However, to the extent permitted by applicable law, we shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
We are also not responsible for delays or interruptions caused by circumstances outside our reasonable control, including courier disruptions, natural events, technical failures, or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.
Our website may use or link to services operated by third parties, including payment providers, delivery companies, technology providers, and other service partners.
Your use of such third-party services may be subject to their own terms and policies. Her Sense is not responsible for the terms, content, or practices of third-party websites or services that we do not control.
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
By using our website, you acknowledge that you have read and understood the applicable privacy practices.
Her Sense may revise these Terms & Conditions from time to time to reflect changes in our business, products, services, or applicable laws.
Any updated terms will be published on this page along with a revised “Last Updated” date.
Your continued use of the website after the updated terms are published will constitute acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms & Conditions or your use of the Her Sense website shall be subject to the jurisdiction of the appropriate courts in [City, State, India], unless otherwise required by applicable law.
If you have any questions regarding these Terms & Conditions, please contact us:
Her Sense
Phone: +91 8129954729
WhatsApp: +91 8129954729
Email: connect@hersense.co.in
Website: www.hersense.co.in